Customer Relations
The foundation of the Chiefs has been and always will be our fans. The Customer Relations Department has been created to meet your needs and inquiries. We will answer your questions and listen and respond to any concerns.
On game day, Fans First Booths – Presented by Sprint - will be located throughout Arrowhead Stadium to enhance fan service.
Text messaging is an additional line of communication on day of game to report fan conduct or stadium issues more clearly and confidentially Text "CHIEFS" <space> YOUR LOCATION AND ISSUE TO 69050. Standard SMS rates apply. Fans can text during the game, three hours prior to kickoff and 30 minutes postgame from any cell phone.
If you have a customer relations need or question please contact Customer Relations
Click Here To Download The Chiefs Fan Guide (PDF)
How to contact the Kansas City Chiefs administrative offices
Kansas City Chiefs
One Arrowhead Drive
Kansas City, MO 64129
816.920.9300
Chiefs Fan Code Of Conduct
The Kansas City Chiefs would like to thank all of our season ticket holders for making a great atmosphere for our coaches, players and other fans in attendance. Your passion, excitement and support are important to the success of the team. The Chiefs are committed to creating a safe, comfortable and enjoyable experience for their fans both inside Arrowhead Stadium and throughout our parking areas. When attending a Kansas City Chiefs game, all fans should be aware of and comply with the Code of Conduct.
Stadium and parking lot staff will promptly intervene to support an environment where all event patrons can enjoy the game. Fans attending games are required to refrain from the following behaviors:
- Behavior that is unruly, disruptive or illegal in nature
- Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
- Foul or abusive language or obscene gestures
- Interference with the progress of the game, going onto the field or throwing objects onto the field
- Failing to follow instructions of stadium personnel
- Verbal or physical harassment of opposing team fans
- Smoking except in designated areas
- Obscene or indecent clothing or signs
- Behavior that detracts from the day of game enjoyment of fellow fans; i.e. blocking views
- Attempting to sit in a location other than the guest’s ticketed seat
- Conduct that endangers spectators or participants
- Selling items or tickets in stadium or within the sports complex
Ticket Office
Please note the Ticket Office has moved to its new offices on the northwest side of the stadium adjacent to the Founder’s Plaza and Hy-Vee Gate. On Saturdays prior to a home game and day of game, the ticket office is operating. Tickets may be purchased for all Arrowhead events at the ticket offices with cash and the following credit cards: MasterCard, American Express, Visa, and Discover. To contact the Ticket Office, please use the following:
Kansas City Chiefs Ticket Office
One Arrowhead Drive
Kansas City, MO 64129
816.920.9400 phone
816.924.4570 fax
seasontickets@chiefs.nfl.com.
Ticket Office Hours are:
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Saturdays prior to Sunday home games from 9:00 a.m. to 1:00 p.m.