Ticket Pricing & Payment

Dynamic Pricing

Dynamic pricing empowers fans by providing more options during the single game and group ticket purchasing process. Dynamic single game and group ticket prices better reflect actual market value. Fans who purchase their single game and group tickets early are more likely to get the best value.

Season Ticket Pricing

Season ticket membership prices are determined prior to the renewal process each season.

Season Ticket Payment

Season ticket payments must be made by the specified dates outlined under the Payment Options section. If payment is not received in accordance to one of three payment options, you will forfeit the right to retain your account and your account will be cancelled. Cancelled accounts will be subject to a 10% administrative fee if cancellation is requested after initial payment is received. The 10% cancellation fee will be based on the entire season ticket cost, not just the amount that has been paid. Following the Chiefs first home preseason game, cancellation requests cannot be accommodated.

Season Ticket Cancellation & Refund Policy

Cancelled season ticket accounts will be subject to a 10% administrative fee if cancellation is requested after the initial payment is received.  The 10% cancellation fee will be based on the entire season ticket cost, not just the amount that has been paid. Following the Chiefs first home preseason game, cancellation requests cannot be accommodated.

If a game is cancelled and not replayed, a refund of the face value, of that individual game ticket only, can be issued. No refund or other remedy will be provided if the ticket holder is unable to attend, is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms or any security measures.

Ticket Transfer Policy

Fans can buy and sell Chiefs tickets through NFL Ticket Exchange at NFL.com powered by Ticketmaster. Season Ticket Members can sell their season tickets anonymously to other fans by logging into Chiefs Kingdom Rewards.

There is no fee for posting tickets and only a minimal fee when tickets are sold. The process is secure – simply highlight the tickets desired to sell, choose the selling price, the expiration date and submit the listing. Editing postings at any time is quick and easy.

Ticket Terms & Conditions

(Click here to review the standard ticket terms for all non-NFL Events at Arrowhead Stadium)

The following terms and conditions govern your use of the ticket to attend a game or related event. The ticket is a revocable license that only grants entry into the stadium and a spectator seat for the specified Kansas City Chiefs game. Admission may be refused or withdrawn or the ticket holder ejected in the sole discretion of the Kansas City Chiefs Football Club, Inc. (“Club”) through its staff or designee(s).

TICKET HOLDER ACKNOWLEDGES AND AGREES that by tendering this ticket and entering the stadium, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the terms, conditions, waivers, release and assumption of risk set forth herein.

The sole and exclusive remedy for the ticket holder if admission is refused or withdrawn, or if the game is cancelled and not replayed, is a refund of the face value of the ticket, and the ticket holder will not be entitled to consequential, incidental, indirect, or exemplary damages of any kind. Further, the Club’s liability for any breach of any term of this ticket shall not exceed the face value of the ticket.  IN NO EVENT SHALL THE KANSAS CITY CHIEFS OR THE NATIONAL FOOTBALL LEAGUE (THE “NFL”) BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY AMOUNT PAID IN EXCESS OF FACE VALUE TO A THIRD PARTY FOR THIS TICKET.

No refund or other remedy will be provided if the ticket holder is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms or any security policies.

THE DATE AND TIME OF THE GAME (AND THE OPENING OF THE GATES) ARE SUBJECT TO CHANGE BY THE CLUB IN ITS SOLE DISCRETION OR AS A RESULT OF EVENTS BEYOND THE CLUB’S CONTROL. NO REFUND OR OTHER REMEDY WILL BE PROVIDED IF THE TICKET HOLDER CANNOT ATTEND.

The ticket holder and his/her belongings may be searched upon entry into the stadium and/or other security checkpoints, and prohibited items may be confiscated. The ticket holder has read and must comply with all conditions of the Club and/or the stadium’s security policies, including but not limited to any applicable bag policy and Code of Conduct for the stadium. By tendering the ticket and entering the stadium, the ticket holder consents to such searches and waives any related claims that s/he might have against the NFL, its Member Clubs, or any of the NFL or its Member Clubs’ affiliates, agents or designees. If the ticket holder elects not to consent to these searches or comply with these security policies, the ticketholder acknowledges that the NFL and the Club have the right to deny ticket holder entry.

The ticket holder assumes all risks incident to the game or related events, including the risk of lost, stolen or damaged property or personal injury of any kind. THE TICKET HOLDER VOLUNTARILY ASSUMES ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH) AND ALL OTHER HAZARDS ARISING FROM OR RELATED IN ANY WAY TO THE GAME AND/OR RELATED EVENTS, WHETHER OCCURRING PRIOR TO, DURING OR AFTER THE GAME OR EVENT. MORE SPECIFICALLY, THE TICKET HOLDER HEREBY ASSUMES ALL RISK OF INJURY RESULTING FROM , OR IN CONNECTION WITH THE GAME AND ANY RELATED EVENTS, INCLUDING WITHOUT LIMITATION THE RISK OF INJURY DUE TO THE NEGLIGENCE OR MISCONDUCT OF OTHER SPECTATORS. THE TICKET HOLDER AGREES THAT THE CLUB, THE NFL AND ITS MEMBER CLUBS AND EACH OF THEIR RESPECTIVE EMPLOYEES, AGENTS, CONTRACTORS, LICENSEES, ADVERTISERS AND/OR BROADCASTERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INJURY.

The ticket holder shall be responsible and pay for all damages, losses and expenses, including, without limitation, bodily injury, death or injury to or destruction of property, to the extent attributable to the ticket holder’s negligence, fault or misconduct while in or around Arrowhead Stadium.  The ticket holder shall defend, indemnify and hold harmless the entities and persons released hereunder from and against all claims, damages, losses and expenses, including attorneys’ fees, to the extent attributable to the ticket holder’s negligence, fault or misconduct while in or around Arrowhead Stadium.

Ticket holder may not transmit or aid in transmitting any photographs, images, videos, or other accounts or descriptions (whether text, data or visual) in any media of all or any part of the football game or related events (the “Works”).  Transmission or other distribution by, to, or for any commercial enterprise, and any public performance or display, direct or indirect, are also strictly prohibited.  Ticket holder agrees that by tendering this ticket and entering the stadium, ticket holder shall be understood to have granted the NFL and the Club and their designees an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works.

The ticket holder grants to the Club, the NFL, and their respective designees the irrevocable permission to use his or her voice, image, and/or likeness in any media now or hereafter existing in connection with all or any part of the football game or related events, for any purpose whatsoever, including the commercial purposes of the NFL, Club, their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

Use, operation, deployment, or monitoring of any aerial vehicle, including but not limited to any fixed wing, rotoaircraft, drone, rocket, powered balloons, ultralights, or model aircraft, regardless of whether controlled by line of sight, radio frequency, tethers, or any other means, is prohibited at any time on or near the stadium or its environs. Violators may be subject to prosecution and fines for violations of FAA regulated airspace restrictions. Any recording, photograph, video, or other content related to an event at the stadium obtained through the use of such aerial vehicles is prohibited and is subject to confiscation.

You may have access to Arrowhead Stadium’s Wi-Fi services while using the ticket. Such access and use is subject to and limited by Kansas City Chiefs Wireless Internet Terms and Conditions, which are available at: http://www.kcchiefs.com/arrowhead/wifi-policy.html

The Club is not responsible for lost, stolen, or destroyed tickets.  Lost or stolen tickets, counterfeit tickets, or tickets sold in violation of any applicable law may not be honored. The ticket may not be used for, nor may any ticket holder enter the stadium for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the Club’s and/or NFL’s express written consent.

All applicable federal, state, and local laws shall apply and will be strictly enforced by police and/or the Club. Failure to obey any instruction, direction or request of the Club’s staff or stadium signage or a violation of these terms and conditions or any of the Club’s rules and regulations may result in eviction in the Club’s sole discretion or forfeiture and cancellation of your ticket without reimbursement or compensation.

These terms and conditions shall be governed exclusively by the provisions hereof and by the laws of the state of Missouri, without giving effect to any choice of laws or conflict of law rules (whether of Missouri or any other jurisdiction) which would limit the application of the laws or of the jurisdiction of the laws of the State of Missouri. ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR RELATED TO THE LICENSE GRANTED TO THE TICKET HOLDER HEREUNDER, THESE TERMS AND CONDITIONS, OR THE TICKET HOLDER’S ATTENDANCE AT A GAME OR RELATED EVENT SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, AND EXCLUSIVELY BY THE UNITED STATES FEDERAL COURT, WESTERN DISTRICT OF MISSOURI, OR JACKSON COUNTY CIRCUIT COURT, AND ALL CLAIMS, JUDGMENTS, AND AWARDS AND SHALL BE LIMITED TO THE AMOUNTS AND REMEDIES LISTED ABOVE.

These terms and conditions, and all parts hereof, are separable, severable and divisible in all respects, and the unenforceability of any specific provision of these terms and conditions or part hereof shall not affect the validity of any other provisions or part hereof. In the event that any provision of these terms and conditions or part thereof is determined by a court to be unenforceable or invalid under applicable law, including, but not limited to, a determination that any provision herein is excessively broad as to time, duration, scope, activity or subject, then such court shall either reform said provision or part thereof so that it shall be enforceable to the fullest extent permitted under applicable law or construe these terms and conditions in all respects as if said provision or part thereof had been omitted.

Game or event tickets only, as applicable, are sold as a ticket subject to a sales tax, unless exempt by operation of law.




Electronic Funds Transfer Act (“EFTA”) Disclosure and Consent

ELECTRONIC CHECK PAYMENT:

I consent and authorize a merchant or other payee to use information from my check to make a one-time or recurring electronic payment from my checking account using information from my check to pay for purchases made from the Kansas City Chiefs Football Club.  I understand that when you use information from my check to make an electronic fund transfer, funds may be withdrawn from my account as soon as the same day I make my payment.

PREAUTHORIZED PAYMENTS:

(1) Preauthorized payments: I consent and authorize you in advance to make regular payments out of my account.

(2) Right to stop payment and procedure for doing so: I understand that I can stop any of these payments by contacting you at 816-920-4237 or writing you at the following address in time for you to receive my request three (3) business days or more before the payment is scheduled to be made.

The University of Kansas Hospital Training Complex
Attn: Fan Experience
1 Arrowhead Drive
Kansas City, Missouri 64129

If I call, you may also require me to put my request in writing and deliver it to you within fourteen (14) days after I call.

3) Liability for failure to stop payment of preauthorized transfer. If I order you to stop one of these payments three (3) business days or more before the transfer is scheduled, and you do not do so, you will be liable for my losses or damages.

INQUIRIES:

ALL QUESTIONS ABOUT BILLING MISTAKES OR TRANSACTIONS MADE WITH YOUR CARD OR ELECTRONIC CHECK MUST BE DIRECTED TO US, AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. We are responsible for the electronic transfer and payment service and for resolving any errors in transactions made with your card or electronic check.

We will not send you a periodic statement listing transactions that you make using your card or electronic check. The transactions will appear only on the statement issued by your bank or other financial institution. SAVE THE RECEIPTS YOU ARE GIVEN WHEN YOU USE YOUR CARD, AND CHECK THEM AGAINST THE ACCOUNT STATEMENT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions, call or write us at the address and phone number below.

IF YOUR CARD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us at the address and phone number below.

IN CASE OF ERRORS OR OTHER INQUIRIES REGARDING YOUR BILL immediately contact us at the address and phone number below, and we will promptly acknowledge and address your inquiry within thirty (30) days of receipt.

The University of Kansas Hospital Training Complex
Attn: Fan Experience
1 Arrowhead Drive
Kansas City, Missouri 64129
Tel: 816-920-4237

CONFIDENTIALITY:

You consent and authorize the disclosure of information to third parties about your account:

1. Where it is necessary for completing transfers, or
2. In order to verify the existence and condition of your account for a third party, such as a merchant, or
3. In order to comply with government agency or court orders, or
4. If you give your written permission.

Ticket Office

The Ticket Office is located on the northwest side of the stadium adjacent to the Founder’s Plaza and Hy-Vee Gate. Tickets may be purchased for all Arrowhead events at the Ticket Office with cash and the following credit cards: MasterCard, American Express, Visa, and Discover.

To contact the Ticket Office, please use the following:

Kansas City Chiefs Ticket Office
One Arrowhead Drive
Kansas City, MO 64129
816.920.9400 phone
816.924.4570 fax
ticketoffice@chiefs.nfl.com

Ticket Office hours are:

Monday through Friday from 8:30 a.m. to 5:00 p.m.
Saturdays prior to Sunday home games from 9:00 a.m. to 1:00 p.m.
*Ticket office hours are subject to change. To confirm if the ticket office is open, you can always call 816-920-9400 in advance.

Will Call

Tickets purchased for Chiefs home games along with other events held at Arrowhead Stadium that are placed in will call may be picked up at the main ticket office located on the northwest side of the stadium adjacent to the Founders Plaza and Hy-Vee Gate.

It is recommended to access tickets in advance through your online ticket management account at www.mychiefsaccount.com. For additional instructions on accessing your tickets online, click here.

Dropping off physical tickets for pickup at Will Call:

Premium ticket holders (Suites, Club seats, Penthouse) may drop off physical tickets for Will Call at the Tower Gate on the south side of the stadium or at the main Ticket Office located between the Founder's Plaza and the Hy-Vee gate on the northwest side of the stadium.

Fans with all other tickets may drop off their physical tickets for Will Call at the main Ticket Office located between the Founder's Plaza and the Hy-Vee gate on the northwest side of the stadium.


Please note that the person you designate to receive the tickets must pick them up at the same ticket location where you dropped them off.

Tickets may be picked up beginning 3 ½ hours before kickoff. Photo identification is required for pick up.

Jackson County

Jackson County Preference Plan

Arrowhead Stadium is the byproduct of a special partnership between Jackson County and the Chiefs. In April 2006, Jackson County voters approved a 3/8 cent sales tax dedicated to the design and construction of the Arrowhead. The Hunt family and the Chiefs also agreed to provide $75 million to the project at that time. In August 2007, the Hunt family increased their financial commitment by $50 million to $125 million to create an experience at Arrowhead that would be among the best in the NFL.

Jackson County taxpayers enjoy additional benefits as part of their investment in Arrowhead including the right to purchase single game tickets before the general public. Jackson County residents also receive an exemption from the Jackson County Sports Complex Authority “Parking User Fee” which began following the completion of the 2010-2011 Chiefs season.

In 2006, an amendment was passed to the team’s lease with the county for Arrowhead Stadium. The amendment provides for the maintenance of the stadium through the Jackson County Sports Authority Parking User Fee.

Click here for details of acceptable documentation.

INFORMATIONAL VIDEOS

Parking Information

Online Ticket Management

Fan Code of Conduct